1/27/21: International Deadheads

Crewmembers continue to encounter problems on some international deadheads. Be sure to review the CIQ for the most up-to-date information and requirements for each country. Checking in with an actual agent at a desk rather than an online check in reduces the chance of problems at boarding.

  • Delta Airlines: If you encounter a boarding issue while traveling on Delta, please politely ask the gate agent to contact their Global Assistance Center (GAC) or Airport Customer Service (ACS). If the issue is still not resolved, contact the DO immediately. 
  • Japan Deadheads: Some gate agents have requested a QR code for international deadheads. Refer to CIQ for updated details.